A message to our Digital Main Street community re: COVID-19

by Darryl Julott Darryl Julott   |   March 20, 2020   |   Share this :  

I am writing to update you on how we are responding to this global crisis.

The spread of the coronavirus (COVID-19) is the most serious global health security threat in decades. Our hearts go out to all who have been affected by the outbreak, and we are deeply grateful to the thousands of healthcare workers who are on the front lines helping their communities.

In Canada we are doing our part to flatten the curve through social distancing in order to slow the spread of COVID-19. Our need to flatten this curve and enact practices like social distancing has resulted in an impact to small businesses. Digital Main Street has been built on the concept of community-first from our inception, and we are here in these challenging times to continue supporting our community.

I am writing to update you on how we are responding to this global crisis.

Firstly, TABIA’s Digital Main Street commitment to helping main street businesses thrive through the adoption of digital tools and technology, remains unwavering during this time. We have taken several measures to ensure the health and safety of our team and the thousands of business owners in over four hundred (400) communities that we work with, all while continuing to provide the same access to resources and support.


1. To protect the DMS team and our small businesses, we have:

    1. Enacted a work from home policy, ensuring the safety of our team members and helping with containment.
    2. Ensured we are up to date on Health Canada practices, and following all recommendations.

2.   To continue to support main street businesses, we have converted all of our meeting/workshops and will be delivering them virtually, to provide the same level of service normally provided.

Our team has put together various resources to help you navigate this crisis: I would also like to share various resources our team has put together to help you navigate this crisis:


  • Digital Main Street – Still exists as a hub for your Digital Transformation guidance and needs; and you can access our free online Digital Transformation Training Program to help you answer any of your digital inquiries.


  • The Digital Service Squad will be continuing to service businesses remotely in area’s where they are active. If you have any questions about booking an appointment with the Digital Service Squad or to check if there is a DSS servicing your region – please email [email protected]



We will continue to share more resources and updates on our blog, social channels and newsletter over the coming days and weeks.


As we grapple with the unprecedented scale and human impact of this pandemic, our community continues to support and learn from each other. I invite you to reach out and connect with us – you can share any questions you may have regarding to your digital presence, or otherwise. The Digital  Main Street team is here to listen and support.




Darryl Julott

Senior Manager 

Digital Main Street

John Kiru

Executive Director


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