{"id":301122,"date":"2025-07-10T11:53:11","date_gmt":"2025-07-10T15:53:11","guid":{"rendered":"https:\/\/digitalmainstreet.ca\/?p=301122"},"modified":"2025-07-10T11:53:11","modified_gmt":"2025-07-10T15:53:11","slug":"new-research-shows-videos-vital-role-in-the-shopping-journey-heres-how-to-keep-up","status":"publish","type":"post","link":"https:\/\/digitalmainstreet.ca\/fr\/new-research-shows-videos-vital-role-in-the-shopping-journey-heres-how-to-keep-up\/","title":{"rendered":"New research shows video\u2019s vital role in the shopping journey. Here\u2019s how to keep up"},"content":{"rendered":"<p class=\"glue-body--large\">Getting customers to notice your brand is a lot harder today than it used to be. Consumers are inundated with options as they scroll through endless feeds. Breaking through that noise is hard enough. For brands, the ultimate challenge isn\u2019t just being seen. It\u2019s being <i>chosen<\/i>. Moving shoppers from awareness to action requires trust, depth, and genuine connection \u2014 especially when the potential purchase is planned.<\/p>\n<p class=\"glue-body--large\">This is how YouTube sets itself apart. It\u2019s where shoppers turn to learn, compare, and take action at incredible scale and across surfaces. In the last year, people watched over 35 billion hours of shopping-related video content on YouTube,<sup>1<\/sup> and YouTube ads viewed on connected TV screens alone drove over 1 billion conversions.<sup>2<\/sup><\/p>\n<p class=\"glue-body--large\">This active engagement makes YouTube a powerful discovery and decision-making engine that creates opportunities for brands. Its effectiveness comes from the two unique ways in which it serves modern shoppers: by providing the crucial information they need to research and validate purchases, and by providing a home to trusted creators who accelerate decision-making.<\/p>\n<p class=\"glue-body--large\">This piece explores these elements and how they create opportunities for brands to more quickly move shoppers from discovery to purchase. But first, it\u2019s helpful to get to know today\u2019s online shoppers.<\/p>\n<p>&nbsp;<\/p>\n<h1 class=\"glue-headline glue-headline--headline-3\">There\u2019s no one way to shop online. New research decodes multifaceted shopping journeys<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"glue-body--large\">To propel people from awareness to action, you need to understand the new ways they shop. We partnered with Material, which conducted qualitative and quantitative research through a large-scale diary study, in-depth interviews, and a 20-minute survey of 2,000 people in the U.S. who shopped online in the three months leading up to the study.<sup>3<\/sup> The results allowed us to explore modern online shopping behavior and revealed seven journeys based on distinct motivations and needs.<\/p>\n<div class=\"ion-figure-enhancement no-image-crop glue-spacer-4-top glue-spacer-4-bottom\">\n<div class=\"glue-grid\">\n<div class=\"glue-grid__col glue-grid__col--span-2 glue-grid__col--span-1-md\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-301126 size-full aligncenter\" src=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.25.35\u202fAM-e1752162603475.png\" alt=\"\" width=\"538\" height=\"280\" srcset=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.25.35\u202fAM-e1752162603475.png 538w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.25.35\u202fAM-e1752162603475-300x156.png 300w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.25.35\u202fAM-e1752162603475-18x9.png 18w\" sizes=\"auto, (max-width: 538px) 85vw, 538px\" \/><\/div>\n<div class=\"glue-grid__col glue-grid__col--span-8 glue-grid__col--span-10-md\">\n<figure><picture data-crop=\"imageEnhancement\"><source srcset=\"https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w543-h258-fcrop64=1,00000000ffffffff-rw%20%201x,%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w1086-h516-fcrop64=1,00000000ffffffff-rw%202x\" type=\"image\/webp\" media=\"(max-width: 599px)\" \/><source srcset=\"https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w543-h258-fcrop64=1,00000000ffffffff%20%201x,%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w1086-h516-fcrop64=1,00000000ffffffff%202x\" media=\"(max-width: 599px)\" \/><source srcset=\"https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w800-h380-fcrop64=1,00000000ffffffff-rw%20%201x,%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w1600-h760-fcrop64=1,00000000ffffffff-rw%202x\" type=\"image\/webp\" \/><source srcset=\"https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w800-h380-fcrop64=1,00000000ffffffff%20%201x,%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20https:\/\/www.gstatic.com\/marketing-cms\/assets\/images\/ads\/d2\/53\/299610474c63a9bf0ec7996e58eb\/twg-content-original-images-inline-horizontal-1600-x-900-px.png=n-w1600-h760-fcrop64=1,00000000ffffffff%202x\" \/><\/picture><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<ul class=\"rte2-style-ul\">\n<li><b>Impulse:<\/b> Sparked by a trigger, these journeys are often short, curiosity-led, and inspired by something that caught the shopper\u2019s eye on social or in-store. While they rarely end in purchases, they often plant seeds for future intent.<\/li>\n<li><b>Passion pursuit:<\/b> These shoppers browse to explore an online passion. They know the category well, stay aware of new options, and are happy to wait for the right product at the right price.<\/li>\n<li><b>Vision to reality:<\/b> Some shoppers are highly visual. They start with a look they want to achieve and use video to explore products. Their journeys are driven by style and self-expression as much as practical need.<\/li>\n<li><b>Rookie:<\/b> New to a category and unsure where to begin, these shoppers turn to ideas, advice, and recommendations to guide their decisions.<\/li>\n<li><b>Quest for the best:<\/b> These shoppers dive deep into research to feel confident in their decisions, poring over product and category information to feel sure about their purchases.<\/li>\n<li><b>Buy and try:<\/b> Some shoppers are looking to test for themselves. They start with a short list, compare with a clear purpose, and often buy multiple options, knowing returns may be part of the process.<\/li>\n<li><b>Quick-fire:<\/b> These shoppers are looking for low-cost replacements, reorders of household staples, or urgent needs that drive rapid purchase. They know what they want, and as a result, this journey has the highest rate of purchase.<\/li>\n<\/ul>\n<p class=\"glue-body--large\">While brands long for the <b>impulse<\/b> shopper who sees a new product and purchases it in the same session, that\u2019s just one of many ways shoppers buy, and it\u2019s often limited to low-consideration products. Most journeys are more intentional, thoughtful, and can even evolve over time. By showing up in these journeys with the information that people are seeking, brands can convert curious shoppers into customers.<\/p>\n<p>&nbsp;<\/p>\n<h1 class=\"glue-headline glue-headline--headline-3\">In-depth information gives consumers confidence<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"glue-body--large\">Here\u2019s a personal example: Last week, while browsing on my phone, I was reading an article about New York City\u2019s tap water and it reminded me that I\u2019m on the hunt for a new water filter. I had never bought a water filter, and I felt like a <b>rookie<\/b>. What were the latest options? Was a pitcher enough? Was an expensive filter worth it? I had no idea.<\/p>\n<p class=\"glue-body--large\">Soon, I found myself on YouTube learning about the <a href=\"https:\/\/www.youtube.com\/shorts\/cAsiLq1gq1M\" target=\"_blank\" rel=\"noopener noreferrer\" data-tracking-target=\"cta_click\"><u>difference between water filters and purifiers<\/u><\/a>, getting helpful advice from <a href=\"https:\/\/www.youtube.com\/watch?v=HTRVphViCio&t=18s\" target=\"_blank\" rel=\"noopener noreferrer\" data-tracking-target=\"cta_click\"><u>Good Mythical Morning<\/u><\/a>, and trying to decide whether a <a href=\"https:\/\/www.youtube.com\/watch?v=rAeRcqfXnRo\" target=\"_blank\" rel=\"noopener noreferrer\" data-tracking-target=\"cta_click\"><u>countertop filter<\/u><\/a>was the right choice. Safe to say, my journey had quickly evolved into a <b>quest for the best<\/b>. Ultimately, I landed on a countertop model that goes well with my kitchen design.<\/p>\n<div class=\"glue-grid glue-spacer-6-top glue-spacer-6-bottom\">\n<div class=\"glue-grid__col glue-grid__col--span-3 glue-grid__col--span-2-md\">\u00a0<\/div>\n<div class=\"icon-callout glue-grid__col glue-grid__col--span-6 glue-grid__col--span-8-md\">\n<div class=\"ion-video__video-enhancement\">\n<div class=\"glue-modal__triggerandpop__wrap\">\n<div class=\"glue-video glue-modal__trigger\">\n<div class=\"glue-video__preview-container glue-video__preview-container--modal\" tabindex=\"0\" role=\"button\"><picture class=\"glue-video__preview\"><img decoding=\"async\" class=\"ion-youtube-thumbnail-handler glue-video__preview-image aligncenter\" src=\"https:\/\/img.youtube.com\/vi_webp\/HTRVphViCio\/maxresdefault.webp\" alt=\"Video preview image\" data-video-id=\"HTRVphViCio\" \/><\/picture>\n<div class=\"glue-video__info\">\n<div class=\"glue-video__label-container\">\n<p class=\"glue-headline glue-headline--headline-3 glue-video__label glue-video__label--highlight glue-video__label--small glue-video__label--dark\"><strong>Good Mythical Morning host Rhett McLaughlin conducts a water filter taste test to determine the best water filter on the market. <a href=\"https:\/\/www.youtube.com\/watch?v=HTRVphViCio&t=18s\">Watch the video here<\/a>.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"glue-body--large\">My experience isn\u2019t unique. Especially for intentional purchases that require more thought and research \u2014 think health trackers, home appliances, cars, or a big family vacation \u2014 people are hungry for detailed reviews, comparisons, tutorials, and trusted insight. <b>Quest for the best<\/b>, <b>passion pursuit<\/b>, and<b>vision to reality<\/b> shoppers want to validate their discoveries and feel confident in their decisions. Research shows that shoppers turn to YouTube more than social platforms to get this validation and confidence. According to a recent Traackr survey, YouTube is the No. 1 choice for product reviews and product information by all consumers, including Gen Z, outperforming platforms like TikTok, Instagram, and Facebook.<sup>4<\/sup><\/p>\n<div class=\"glue-grid glue-spacer-6-bottom glue-spacer-6-top\">\n<div class=\"glue-grid__col glue-grid__col--span-2 glue-grid__col--span-1-md\">\u00a0<\/div>\n<div class=\"ion-quote-container glue-grid__col glue-grid__col--span-8 glue-grid__col--span-10-md ion-background--fill-red\">\n<div class=\"glue-grid\">\n<div class=\"glue-grid__col glue-grid__col--span-1\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-301124 aligncenter\" src=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.21.49\u202fAM.png\" alt=\"\" width=\"855\" height=\"237\" srcset=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.21.49\u202fAM.png 855w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.21.49\u202fAM-300x83.png 300w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.21.49\u202fAM-768x213.png 768w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.21.49\u202fAM-18x5.png 18w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"glue-body--large\">YouTube\u2019s strength in reliable, in-depth information spans across formats and content genres. While long-form videos are traditionally associated with detailed information, Shorts now play an equally important role in highlighting key product features and giving creators the flexibility to share quick product comparisons.<\/p>\n<p>&nbsp;<\/p>\n<h1 class=\"glue-headline glue-headline--headline-3\">Trust in creators drives faster purchase decisions<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"glue-body--large\">Increasingly, people are drawn to content creators who offer relatable perspectives and trusted recommendations. But not all creators are the same. A Kantar survey found 78% of viewers in the U.S. agree that YouTube has the most trusted creators for product recommendations while shopping, outperforming the social media average.<sup>5<\/sup><\/p>\n<p class=\"glue-body--large\">People come to YouTube to dive deeper into a category or validate their research because YouTube creators have cultivated deep, loyal communities \u2014 sometimes spanning decades \u2014 built on genuine connection. Across beauty, fashion, home, tech, and other categories, creators are experts at repeatable franchises that are relevant to shoppers on any journey. In fact, Material\u2019s U.S.-based survey found that YouTube\u2019s influence cuts down the average online video shopper\u2019s journey by six days.<sup>6<\/sup><\/p>\n<p class=\"glue-body--large\">For instance, I\u2019m really passionate about interior design. My home decor needs may not be as immediate or as functional as needing a water filter, but I\u2019m a <b>vision to reality<\/b> shopper who\u2019s constantly on the lookout for inspiration and ideas. Last month, a YouTube search for \u201cliving room stools\u201d led me to a creator\u2019s <a href=\"https:\/\/www.youtube.com\/shorts\/Pbh4Ltap8CM\" target=\"_blank\" rel=\"noopener noreferrer\" data-tracking-target=\"cta_click\"><u>top 5 living room essentials<\/u><\/a>. I was looking for items that have a clean aesthetic and don\u2019t take up too much space. This Short helped me decide on the stackable stools, which were perfect for the kind of look I was envisioning.<\/p>\n<div class=\"glue-grid glue-spacer-6-bottom glue-spacer-6-top\">\n<div><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-301125 aligncenter\" src=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.22.07\u202fAM.png\" alt=\"\" width=\"850\" height=\"193\" srcset=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.22.07\u202fAM.png 850w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.22.07\u202fAM-300x68.png 300w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.22.07\u202fAM-768x174.png 768w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.22.07\u202fAM-18x4.png 18w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/div>\n<\/div>\n<p class=\"glue-body--large\">While my stools were simple to assemble, many shoppers still turn to YouTube creators after purchase for videos demonstrating product performance, which translates to better shopping experiences. In a survey conducted by Ipsos, shoppers ranked their most recent purchases higher on quality, brand trust, and reputation when they used YouTube to research those purchases than they did when they used TikTok.<sup>7<\/sup><\/p>\n<p class=\"glue-body--large\">Throughout 2025 and beyond, as you strategize how to connect with consumers, think about going beyond reach. Think about the factors that drive real influence. Think about fostering confident decision-making. Ultimately, YouTube is where inspiration evolves into intent, and where research solidifies into revenue. It\u2019s where people come to find reliable and in-depth information, hear from voices they trust, and most importantly, decide what they want to buy.<\/p>\n<hr \/>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-301128 aligncenter\" src=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.33.57\u202fAM.png\" alt=\"\" width=\"857\" height=\"188\" srcset=\"https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.33.57\u202fAM.png 857w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.33.57\u202fAM-300x66.png 300w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.33.57\u202fAM-768x168.png 768w, https:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-10-at-11.33.57\u202fAM-18x4.png 18w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><\/p>\n<hr \/>\n<p>Sources:<\/p>\n<p><sup>1<\/sup> YouTube Data, Global, Jan. 27, 2024\u2013Jan. 26, 2025.<\/p>\n<p><sup>2<\/sup> Google Data, Global, April 17, 2024\u2013April 15, 2025.<\/p>\n<p><sup>3<\/sup> Google\/Material, U.S., Role of Video in Shopping Journey, N=2,420 online survey of Americans 18+ who used an online video platform to shop, Aug. 2023\u2013Sept. 2023.<\/p>\n<p><sup>4<\/sup> Traackr, U.S., 2025 Influencer Marketing Impact Report, n=1,000 U.S. individuals surveyed, competitive set includes Facebook, Instagram, Reddit, Snapchat, TikTok, and X, Sept. 2024.<\/p>\n<p><sup>5<\/sup> Google\/Kantar, U.S., Future of Video, n=1,001 YouTube viewers, n=2,160 weekly video viewers 18\u201364, competitive set includes nine market competitors: linear TV, Netflix, Disney+, Amazon Prime Video, Max, Facebook, Instagram, TikTok, and Snapchat, Jan. 28, 2025\u2013Feb. 10, 2025.<\/p>\n<p><sup>6<\/sup> Google\/Material, U.S., Role of Video in Shopping Journey, N=2,420 online survey, Americans 18+ who used an online video platform to shop, Aug. 2023\u2013Sept. 2023.<\/p>\n<p><sup>7<\/sup> Google\/Ipsos, AU, BR, CA, FR, DE, MX, U.K., U.S., Holiday Shopping Study, online survey, consumers 18+ who reported holiday shopping occasions in the past two days, shopping occasions: purchases used YouTube (n=9,103) vs. did not use YouTube (n=6,423), Oct. 2024\u2013Jan. 2025.<\/p>\n<p>&nbsp;<\/p>\n<p>Originally written by Celia Salsi, Director of Product & posted by Google <a href=\"https:\/\/business.google.com\/ca-en\/think\/search-and-video\/youtube-video-shopping-journey\/\">sur ce site<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Getting customers to notice your brand is a lot harder today than it used to be. Consumers are inundated with options as they scroll through endless feeds. Breaking through that noise is hard enough. For brands, the ultimate challenge isn\u2019t just being seen. It\u2019s being chosen. Moving shoppers from awareness to action requires trust, depth, [&hellip;]<\/p>\n","protected":false},"author":1655,"featured_media":301127,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[610,612,600],"tags":[],"class_list":["post-301122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-development","category-paid-advertising","category-social-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New research shows video\u2019s vital role in the shopping journey. Here\u2019s how to keep up - Digital Main Street<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.google.com\/ca-en\/think\/search-and-video\/youtube-video-shopping-journey\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New research shows video\u2019s vital role in the shopping journey. Here\u2019s how to keep up\" \/>\n<meta property=\"og:description\" content=\"Getting customers to notice your brand is a lot harder today than it used to be. Consumers are inundated with options as they scroll through endless feeds. Breaking through that noise is hard enough. For brands, the ultimate challenge isn\u2019t just being seen. It\u2019s being chosen. 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