{"id":5648,"date":"2017-07-17T09:23:44","date_gmt":"2017-07-17T13:23:44","guid":{"rendered":"http:\/\/digitalmainstreet.ca\/?p=5648"},"modified":"2017-10-31T08:23:03","modified_gmt":"2017-10-31T12:23:03","slug":"mobile-changed-search-intent-people-get-things-done-new-consumer-behavior-data","status":"publish","type":"post","link":"https:\/\/digitalmainstreet.ca\/fr\/mobile-changed-search-intent-people-get-things-done-new-consumer-behavior-data\/","title":{"rendered":"Mobile Has Changed Search Intent and How People Get Things Done: New Consumer Behavior Data"},"content":{"rendered":"<div class=\"detail__text drop-cap\">\n<div class=\"rich-text\">\n<p>Take a moment and think back to how you got information before smartphones existed. You probably printed directions before a road trip (or relied on a paper map you already had). Maybe you looked up movie times in the newspaper. Maybe you called a store to check its hours (or just took your chances and showed up, hoping to see the &#8220;open&#8221; sign).<\/p>\n<p>And now? You turn to the nearest device\u2014your smartphone.<\/p>\n<p>To get a better understanding of search intent and how people meet their needs in a world of limitless online and offline options, we collaborated with the research firm, Purchased. All of the findings presented here are from this research study. We asked 1,000 smartphone users to take a quick poll several times a day for a week to tell us what kinds of needs they had throughout the day and the actions they took to meet them.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<aside class=\"related-content-inline inline-subscription-tout--experiment\">\n<div class=\"related-content-inline__image-wrapper\">The result was more than 14,000 responses, ranging from choosing a restaurant for a special dinner to looking for coupons in the store aisle to planning a family vacation. Detailed in these responses were thousands of\u00a0<a href=\"https:\/\/www.thinkwithgoogle.com\/collections\/micromoments.html\" target=\"_blank\" rel=\"noopener\">micro-moments<\/a>\u00a0when people turned to their devices for help.<\/div>\n<\/aside>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<p>By examining all of these needs, we learned how consumers choose\u2014both online and offline\u2014to navigate their\u00a0<a href=\"https:\/\/www.thinkwithgoogle.com\/infographics\/consumer-information-i-want-to-know-micro-moments.html\" target=\"_blank\" rel=\"noopener\">I-want-to-know<\/a>,\u00a0<a href=\"https:\/\/www.thinkwithgoogle.com\/infographics\/consumer-search-i-want-to-go-micro-moments.html\" target=\"_blank\" rel=\"noopener\">I-want-to-go<\/a>,\u00a0<a href=\"https:\/\/www.thinkwithgoogle.com\/infographics\/consumer-i-want-to-do-micro-moments.html\" target=\"_blank\" rel=\"noopener\">I-want-to-do<\/a>, and\u00a0<a href=\"https:\/\/www.thinkwithgoogle.com\/infographics\/consumer-i-want-to-buy-micro-moments.html\" target=\"_blank\" rel=\"noopener\">I-want-to-buy moments<\/a>.<\/p>\n<p>Here's what we found:<\/p>\n<h2>#1: In moments of need, people turn to their phones and search<\/h2>\n<p>When a question or need arises, our phones are far and away our most trusted resource, with 96% of people using a smartphone to get things done.<\/p>\n<p>To meet these needs, people are at least twice as likely to use search than other online or offline sources such as store visits or social media. Not only is search the most used resource, it's the resource 87% of people turn to\u00a0<em>first<\/em>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5650 aligncenter\" src=\"http:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2017\/07\/google1-e1500296718618.png\" alt=\"\" width=\"410\" height=\"500\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"inline-image\">\n<footer class=\"inline-image-footer\">\n<div class=\"inline-image-footer__data\">\n<p class=\"inline-image-footer__text\">Source: Google\/Purchased Digital Diary, &#8220;How Consumers Solve Their Needs in the Moment,&#8221; representative sample of U.S. smartphone users=1,000, responses=14,840 (needs=10,540), May 2016.<\/p>\n<\/div>\n<\/footer>\n<\/div>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<h2>#2: Mobile helps people make decisions when they're ready to buy<\/h2>\n<p>People rely on their phones to help make the best decisions at the moment of purchase. In fact, 70% of smartphone owners who bought something in a store first turned to their devices for information relevant to that purchase. And when people search on mobile, it tends to lead to action: 92% of those who searched on their phone made a related purchase.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5651 aligncenter\" src=\"http:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2017\/07\/google2-e1500296770468.png\" alt=\"\" width=\"624\" height=\"500\" \/><\/p>\n<\/div>\n<\/div>\n<div class=\"inline-image\">\n<footer class=\"inline-image-footer\">\n<div class=\"inline-image-footer__data\">\n<p class=\"inline-image-footer__text\">Source: Google\/Purchased Digital Diary, &#8220;How Consumers Solve Their Needs in the Moment,&#8221; representative sample of U.S. smartphone users=1,000, responses=14,840 (needs=10,540), May 2016.<\/p>\n<\/div>\n<\/footer>\n<\/div>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<h2>#3: Mobile search is used for more than just immediate needs<\/h2>\n<p>While search has long been useful to help with quick tasks like looking up a dinner recipe, it's also widely used to make progress on long-term projects. In fact, 68% of people used search to help with things they want to address at some point in the\u00a0<em>future<\/em>, the highest of any other online or offline source.<\/p>\n<p>And those searches for future needs largely happen on mobile with 97% of people searching on a mobile phone to do so.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt;\"><strong>68% of people used search to help with things they want to address at some point in the future.<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<p>So what does all of this mean for marketers?<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<aside class=\"related-content-inline related-content-inline--detail\">\n<div class=\"related-content-inline__image-wrapper related-content-inline__image--81\">People have more choices than ever to meet their needs\u2014online and offline. And as they turn to their smartphones to make decisions, learn something new, get something accomplished, or tackle a future goal\u2014search is their lifeline. This is why so many brands use search to make an impression early and get into the consideration set when people are starting to form opinions.<\/div>\n<div>\u00a0<\/div>\n<\/aside>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<p>As marketers we have to connect the information we provide across screens, channels, and formats. And search intent, particularly on mobile, is where to start. By anticipating people's needs, you can ensure you're meeting people in their micro-moments with relevant and useful information.<\/p>\n<p>&nbsp;<\/p>\n<p>Check out the infographics below to see how people meet their needs in I-want-to-know, I-want-to-go, I-want-to-do, and I-want-to-buy moments based on this research. Included are the categories where these micro-moments most often occurred, how often they occurred on mobile, and how and when they influenced purchase activity.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"rich-text\">\n<p><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-resources\/micro-moments\/meet-needs-i-want-to-buy-moments\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5655\" src=\"http:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2017\/07\/googleinfo7-e1500296932513.png\" alt=\"\" width=\"800\" height=\"311\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-resources\/micro-moments\/meet-needs-i-want-to-go-moments\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5654\" src=\"http:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2017\/07\/Googleinfo6-e1500296939408.png\" alt=\"\" width=\"800\" height=\"315\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-resources\/micro-moments\/meet-needs-i-want-to-know-moments\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5653\" src=\"http:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2017\/07\/googleinfo5-e1500296945526.png\" alt=\"\" width=\"800\" height=\"313\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-resources\/micro-moments\/meet-needs-i-want-to-do-moments\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5652\" src=\"http:\/\/digitalmainstreet.ca\/wp-content\/uploads\/2017\/07\/googleinfo4-e1500296956234.png\" alt=\"\" width=\"799\" height=\"310\" \/><\/a><\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Take a moment and think back to how you got information before smartphones existed. You probably printed directions before a road trip (or relied on a paper map you already had). Maybe you looked up movie times in the newspaper. Maybe you called a store to check its hours (or just took your chances and [&hellip;]<\/p>\n","protected":false},"author":1655,"featured_media":5658,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[550,535,561],"class_list":["post-5648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-digital-marketing","tag-google","tag-seo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobile Has Changed Search Intent and How People Get Things Done: New Consumer Behavior Data - Digital Main Street<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digitalmainstreet.ca\/fr\/mobile-changed-search-intent-people-get-things-done-new-consumer-behavior-data\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Has Changed Search Intent and How People Get Things Done: New Consumer Behavior Data\" \/>\n<meta property=\"og:description\" content=\"Take a moment and think back to how you got information before smartphones existed. 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