{"id":8662,"date":"2017-12-05T09:40:48","date_gmt":"2017-12-05T14:40:48","guid":{"rendered":"https:\/\/digitalmainstreet.ca\/?p=8662"},"modified":"2017-12-08T14:59:45","modified_gmt":"2017-12-08T19:59:45","slug":"worth-customer-wants-know","status":"publish","type":"post","link":"https:\/\/digitalmainstreet.ca\/fr\/worth-customer-wants-know\/","title":{"rendered":"Are you worth it? Your customer wants to know"},"content":{"rendered":"<div class=\"page-content page-content--detail js-related-content-drawer-trigger js-article-progress-trigger\">\n<div class=\"page-section detail\">\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<p>If I were to tell you that internal search data shows growth in consumers searching for products \u201cto avoid\u201d and \u201cworst,\u201d it might make you a little uncomfortable. As a marketer, that reaction is only natural. But in your day-to-day life as a consumer, you know it makes sense. What you also need to know is that this provides an opportunity for your brand to influence the outcome.<\/p>\n<p>Think about it. When we\u2019re shopping, we often turn to friends or acquaintances we trust for a gut-check. We want to affirm our decisions. We want to steer clear of making the wrong choice. And more and more of us are using search to fill that need.<\/p>\n<p>By now, it\u2019s become clear that mobile is creating numerous shifts in people\u2019s search behavior. Our most recent micro-moments research has highlighted <a href=\"https:\/\/www.thinkwithgoogle.com\/intl\/en-ca\/consumer-insights\/micro-moments-consumer-behavior-expectations\/\">a number of these changes<\/a>. Today's super-empowered consumers have become <a href=\"https:\/\/www.thinkwithgoogle.com\/intl\/en-ca\/marketing-resources\/micro-moments\/consumer-immediate-need-mobile-experiences\/\">more impatient<\/a>, more <a href=\"https:\/\/www.thinkwithgoogle.com\/intl\/en-ca\/marketing-resources\/micro-moments\/local-search-mobile-search-micro-moments\/\">demanding<\/a>, and <a href=\"https:\/\/www.thinkwithgoogle.com\/intl\/en-ca\/consumer-insights\/consumer-mobile-search-buying-behavior\/\">more curious<\/a>\u2014and these shoppers are all hungry for advice.<\/p>\n<p>A big part of that desired advice? What not to buy.<\/p>\n<p>At Google, we\u2019ve seen 1.5X more mobile searches ending with \u201cto avoid\u201d in the past two years.<sup>1<\/sup> For example, consumers are looking for \u201ccooking oil brands to avoid\u201d or \u201crefrigerators to avoid.\u201d And just as there has been growth in <a href=\"https:\/\/www.thinkwithgoogle.com\/consumer-insights\/consumer-mobile-search-buying-behavior\/\" target=\"_blank\" rel=\"noopener\">mobile searches for \u201cbest,\u201d<\/a> we\u2019ve also seen growth in mobile searches for \u201cworst.\u201d<\/p>\n<\/div>\n<\/div>\n<div class=\"inline-image\"><img loading=\"lazy\" decoding=\"async\" class=\"inline-image__src\" src=\"https:\/\/www.thinkwithgoogle.com\/_qs\/images\/DxTjA-5l-GVv-5UHSCi2EmPOx-I=\/17917\/width-2000\/1126-Analyze-Everything-Inline-01.jpg\" sizes=\"auto, (max-width: 600px) 100vw, (max-width: 999px) 76vw, (max-width: 1439px) 61vw, (min-width: 1440px) 1000px\" alt=\"1126 Inline 01\" width=\"1600\" height=\"400\" \/><\/p>\n<footer class=\"inline-image-footer\">\n<div class=\"inline-image-footer__data\">\n<p class=\"inline-image-footer__text\">Source: Google Data, U.S., Jan.-June 2015 vs. Jan.-June 2017<\/p>\n<\/div>\n<\/footer>\n<\/div>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<p>Shoppers searching these terms shouldn\u2019t necessarily be lumped in with negative e-commerce reviewers or outraged social media posters. They are just savvy shoppers doing their due diligence. It\u2019s become the norm for people to do an analysis for every decision they make. As one person told our research team, \u201cThere's no limit to the information available, you just have to know what to take into consideration before you lay out your money for something.\u201d<\/p>\n<p>People want to feel confident and ensure that the choice they\u2019re about to make is worth it for them\u2014literally. In fact, \u201cis ____ worth it\u201d is another area that\u2019s seen growth on mobile search (over 80%) in the past two years.<sup>2<\/sup> We\u2019ve seen these searches for pricey purchases (electronics), major decisions (law school), and long-term investments (life insurance). \u201cIs ____ worth it\u201d searches have also grown on the other end of the spectrum\u2014think organic milk, electric toothbrushes, and synthetic oil.<\/p>\n<\/div>\n<\/div>\n<div class=\"inline-image\">\n<h4 class=\"inline-image__title\">Searches for \u201cIs ____ worth it\u201d have grown in the past two years<\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"inline-image__src--inset\" src=\"https:\/\/www.thinkwithgoogle.com\/_qs\/images\/IH8ze6aYPT9HGfacc0V7Fw17zxk=\/17918\/width-2000\/1126-Analyze-Everything-Inline-02.jpg\" sizes=\"auto, (max-width: 600px) 100vw, (max-width: 999px) 76vw, (max-width: 1439px) 61vw, (min-width: 1440px) 1000px\" alt=\"1126 Inline 02\" width=\"1600\" height=\"534\" \/><\/p>\n<footer class=\"inline-image-footer\">\n<div class=\"inline-image-footer__data\">\n<p class=\"inline-image-footer__text\">Source: Google Data, U.S., Jan.-June 2015 vs. Jan.-June 2017<\/p>\n<\/div>\n<\/footer>\n<\/div>\n<div class=\"detail__text\">\n<div class=\"rich-text\">\n<p>Clearly people just want to be well-informed about their purchase decisions, big or small. And this plays out with searches on YouTube as well. Watch time of \u201cdoes it work\u201d videos grew by more than 11X in the past two years as consumers seek out visual proof that the items they\u2019re considering are worth it.<sup>3<\/sup> They\u2019re watching everything from \u201cThe Low Calorie Diet for Weight Loss: Does It Work?\u201d to \u201cDoes It Work? Ice Cream Maker Makes Real Food for Disney Frozen Queen Elsa and Anna Dolls.\u201d<\/p>\n<p>Marketers already monitor social media and review sites to see what people are saying about their products. Doing the same for search behavior can give you another window into the mind of your customers. Don\u2019t be afraid of exploring what comes up if you monitor your brand and the phrase \u201cto avoid.\u201d How people are searching for your brand or category can help catch potential issues, identify areas for improvement, and uncover new ways to talk to your consumers and address their concerns. And if you see that people are questioning whether your brand or category is worth it, consider creating and promoting content that tells people why it is.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<footer class=\"detail-footer\">\n<div class=\"detail-footer__top\">\n<div class=\"author-profile bordered-content--top\">\n<div class=\"author-profile__info\">\n<h2 class=\"author-profile__name\">Lisa Gevelber<\/h2>\n<h3 class=\"author-profile__title\">VP, Marketing for the Americas at Google<\/h3>\n<div class=\"rich-text\">\n<p>View Lisa's biography <a href=\"https:\/\/www.thinkwithgoogle.com\/lisa-gevelber-biography\/\" target=\"_blank\" rel=\"noopener\">sur ce site<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"author-profile__avatar\"><img loading=\"lazy\" decoding=\"async\" class=\"author-profile__image\" src=\"https:\/\/storage.googleapis.com\/twg-content\/images\/lisa-gevelber_profiles.2e16d0ba.fill-220x220.jpg\" alt=\"Lisa Gevelber\" width=\"123\" height=\"123\" \/><\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div>Original post\u00a0https:\/\/www.thinkwithgoogle.com\/intl\/en-ca\/advertising-channels\/search\/brand-consumer-research\/<\/div>\n<\/div>\n<\/footer>","protected":false},"excerpt":{"rendered":"<p>If I were to tell you that internal search data shows growth in consumers searching for products \u201cto avoid\u201d and \u201cworst,\u201d it might make you a little uncomfortable. As a marketer, that reaction is only natural. But in your day-to-day life as a consumer, you know it makes sense. What you also need to know [&hellip;]<\/p>\n","protected":false},"author":1655,"featured_media":8665,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[535],"class_list":["post-8662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-google"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Are you worth it? 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