E-commerce returns: from costly complication to competitive advantage

by Canada Post Canada Post   |   March 16, 2017   |   Share this :  

Did you know that one-third of Canadian shoppers identify the ease of making a return as a critical factor in their decision to purchase?

Returns are a reality and yet they represent the greatest disconnect between consumer expectations and merchant strategies. In fact, fewer than half of Canada Post's top 200 e-commerce retailers offer the returns experience demanded by Canadian consumers.

Interested in reading more from Canada Post? Visit the Canada Post Shipping Solutions Blog for more articles to help you operate your e-commerce business more effectively.   

 

Read our latest free whitepaper and discover how providing shoppers an ideal returns experience can drive sales and keep those shoppers coming back for more. Find answers to questions like:

  • What impact do returns have on customer acquisition, conversion, and loyalty?
  • What are 3 key factors that shape the ideal returns experience?
  • How can your returns strategy both meet growing shopper expectations and not break the bank?

Are you ready to make your returns policy a competitive advantage? Click here to download our free e-commerce returns whitepaper today!

 

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