HOSPITALITY IS HARD

Someone wise once said that ‘You cannot manage what you don’t measure’. And how do you measure customer satisfaction?

How do you know if customers had a good experience?

Simple: ask.

We ask everyday customers to share their experience in the quality of the service.
Just as you are doing already, but in a digital way.

Why is this important?
1. Frontline staff spends the most time with guests than anyone in the operation

2. The impression they leave is crucial for the establishment and even upselling and cross-selling opportunities.

3. What you can learn can be incredibly useful for management

Hiring, promoting, and managing staff is a dark art based mostly on intuition; turnover is very high in hospitality and expensive to fix. As we have seen, without staff any enterprise is just bricks.

Frontline staff of enterprises have little resources when they change careers or need verification of their talent. Their ‘soft skills’  are considered ‘Unknowable and unmeasurable’.

Worldwide trade Labor shortages have shown that people want and need work with long term prospects. We help bridge the gap.

We provide enterprises with an aggregate of the staff customer service performance on a daily / weekly / monthly basis. With this staff can be managed more objectively, with novel KPIs to give a more detailed Customer Experience journey map and more granular feedback.

Our solution:

CUSTOM KPI’s & data collection   → Measure what matters to you  
Objective Feedback of performance   → build skill
Rewarded customer participation      → engagement with brand
Rewarded staff participation             → individual engagement and ownership
Objective feedback                          → beyond work politics
Recognition of skill                          → loyalty and lowered turnover
Tangible record of skill                     → Long term opportunities for staff

Better customer service leads to better sales, staff development and guest returns

All this adds to a win-win-win scenario and better customer satisfaction

BENEFITS FOR ENTERPRISES

+ Daily/weekly/monthly KPIs of guest satisfaction.  Know your talent.
+ We setup a page for customers to vote for your enterprise (great for SEO and exposure)
+ Harness your staff interactions with customers to get better insights and engagement
+ Better experience = happier guests = returning guests = higher profits
+ We provide your staff & management with training material, social recognition and feedback.

No more surprises, no more waiting for google or yelp reviews ( IF they happen).

Sounds interesting? come check us out. 

PRICE FOR THIS? FREE FOR NOW

We are looking for bars, restaurants or cafes for a FREE test program. We have one in the USA now but we want to serve our hospitality family here too! 

https://www.agaru.me/small-and-medium-businesses/

Get in touch with us, we’d be happy to work with you.

Thank you.

Yours,

Adrian Marquez
Anthropologist, Sommelier, Founder
Agaru.me